Privacy Policy
Last updated: April 20, 2026
1. Information We Collect
We collect information you provide directly to us, including your name, email address, state of residence, pet information, and responses to our mental health assessment. We also collect payment information processed securely through Stripe.
2. HIPAA Compliance
My Support Paws takes your privacy seriously. All mental health information is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your assessment responses and health information are encrypted and never shared with third parties without your explicit consent.
3. How We Use Your Information
We use your information to: (a) process your ESA letter request; (b) communicate with you about your order; (c) provide customer support; (d) improve our services; and (e) comply with legal obligations.
4. Information Sharing
We do not sell your personal information. We share your information only with: (a) licensed therapists who evaluate your case; (b) Stripe for payment processing; and (c) as required by law.
5. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure data storage, and regular security audits to protect your information.
6. Contact Us
If you have questions about this Privacy Policy, contact us at [email protected].